The rules and regulations detailed below apply to all visitors and users of this website.  It is understood that the visitor or user acknowledges acceptance of these terms and conditions. 

Potteries Kilns Limited (herein after known as Potteries Kilns) reserve the right to change these rules and regulations from time to time at its own discretion.  In the case of any violation of these rules and regulations, Potteries Kilns have the right to seek all available remedies by law for any such violations.  These rules and regulations apply to all visits to the Potteries Kilns website.


All the contents are copyright protected on this website – no portion of the information shown may be reproduced in any form or by any means without prior written consent from Potteries Kilns. 

Visitors and users of this website are not permitted to modify, publish, distribute or create derivative works of any material detailed on this website for any purpose – unless with prior agreement.


Access by users and visitors to this website is governed by all applicable laws.  All the information available on this website is subject to UK Control Law and may also be subject to the laws of the country in which you reside.


By receiving a payment from you Potteries Kilns does not accept that a contract has been formed.  By placing an order or by completing and submitting the electronic order form including your payment details, you are making an offer to purchase items which if accepted by Potteries Kilns will result in a binding contract.  Payment will be refunded to you if the order is later refused or rejected by Potteries Kilns for whatever reason.


Potteries Kilns has attempted to give accurate information on the website and assumes no responsibility for the accuracy of the information provided.  Potteries Kilns may alter the products or services mentioned at any time without notice.  Mention of non-Potteries Kilns products and services is for information purposes only and neither constitutes a recommendation or endorsement.  All information detailed on this website is provided "as is" with all faults without any kind of warranty, either expressed or implied.  Potteries Kilns and its suppliers disclaim all warranties, implied or expressed including without limitation those of merchantability, fitness for a particular purpose and non-infringement or arising from a course of dealing, usage or trade practice.  Potteries Kilns and its subsequent suppliers shall not be liable for any indirect, consequential or incidental damages resulting from use of or reliance on the information present.  The following rules and regulations apply to all visitors to or users of this Web Site. By accessing this Web Site, user acknowledges acceptance of these terms and conditions. Potteries Kilns Limited (hereinafter Potteries Kilns) reserves the right to change these rules and regulations from time to time at its sole discretion. In The case of any violation of these rules and regulations, Potteries Kilns reserves the right to seek all remedies available by law and in equity for such violations. These Rules and regulations apply to all visits to the Potteries Kilns Web Site.


As required by current legislation, Potteries Kilns will maintain the confidentiality of all personal information transmitted to Potteries Kilns by the visitor or user.  Any review or feedback you provide via this website will be deemed to be non-confidential and Potteries Kilns will have no obligation to protect such information and may use such information as deemed fit.


Any links to third party sites on this website that allow access to any other internet site are at the visitor or user’s own risk and Potteries Kilns is not responsible for the reliability or accuracy of any data, advice, information or statements that may be detailed on these sites.  Any links present are provided as a convenience for the visitor or user and does not imply any endorsement.


Password protected or secure areas of this website are restricted to authorised users only.  Any unauthorised access to these areas may result in prosecution.


All telephone calls are recorded.


Orders for goods and services are accepted only in accordance with the terms outlined in the general conditions of sale unless prior agreement in writing has been received.  These conditions of sale shall be construed and operated in accordance with local or national law and shall be subject to the exclusive jurisdiction of the English courts.  Payment Credit is allowed by prior arrangement and upon production of approved and acceptable trade and bankers references.  Payment of credit accounts is to be made within 30 days unless otherwise agreed.  Late payment may result in automatic withdrawal of credit facilities.

Passing of Risk & Property

Risk, loss or damage to the goods supplied shall pass to the customer at the point of delivery.  However, the goods remain the property of Potteries Kilns until paid for in full.


All prices detailed are intended for guidance only and unless otherwise agreed in writing, all orders will be invoiced at prices ruling at date of despatch.  Official quotations can be requested and are usually valid for 28 days unless otherwise stated.  Any errors or omissions in any quotation, price list, invoice or other document are subject to correction without any liability on the part of Potteries Kilns.  Unless otherwise stated, all prices exclude delivery.


Where carriage charges have been quoted, or the price of the goods agreed includes delivery, then the goods will be delivered at the quoted cost at the risk of Potteries Kilns to the customer’s premises.  Unpacking goods and moving them into position however is the customer’s responsibility unless arrangements have been made.  Although every effort will be made to reach stated delivery times, Potteries Kilns are not liable for any unexpected delay, however caused.

Descriptions and Specifications

Any and all descriptions or specifications given either verbally or in writing are for the purpose of general guidance and Potteries Kilns do not guarantee any implication by such information or does it form any part of any contract. Technical data and information regarding the properties or performance of parts and equipment is given in good faith but no warranties or guarantee are to be implied unless given in writing. Potteries Kilns reserve the right to discontinue any product, make design changes. modifications for product improvement and availability without prior notice.  Goods are supplied on the understanding that the customer has taken all reasonable measures to confirm their suitability.

Loss or Transit Damage

Goods supplied on pre-paid delivery terms will be replaced if lost or damaged in transit provided that any non-delivery or damage is advised within 10 days from despatch date.  In the case of damage, the delivery agents receipt should be marked appropriately.  Where possible, deliveries should be inspected in the presence of the delivery driver and any loss or damage reported immediately.  If this is not possible, delivery note should be marked "Goods Unexamined".  Please sign any paperwork clearly.

Returned Goods / Hanlding Charge

Before returning any items, permission must be given in writing by Potteries Kilns.  Any charges to be levied regarding administration and return delivery charges will be given at this time.


Potteries Kilns accept no liability in respect of any defect arising from standard wear and tear, purposeful damage, negligence, abnormal working or storage conditions, misuse, failure to follow instructions, alteration or repair of the goods (without approval).

Trading Overseas

These standard terms and conditions of sale equally apply to goods manufactured and supplied for delivery outside of the UK unless altered by prior arrangement.  Delivery charges will be quoted at the time of receiving specific enquiries.